Tsunami Prediction

There is a prediction that there will be another tsunami hitting on 22nd July 2009. It is also told when there will be sun eclipse. Predicted that it is going to be really bad and countries like Malaysia (Sabah & Sarawak), Singapore, Maldives, Australia, Mauritius, Si Lanka, India, Indonesia, Philippines are going to be badly hit.

SingTel and SingNet 1608, 1609 and 1610

I was surfing the internet as usual on Saturday morning and I was disconnected at about 1130 hrs. I check and found that my Residential Phone Line is down. So I thought it must have been an unannounced maintenance and decided to wait for few hours for the service to resume.

I decided to call the customer service at 1609 at 1330 hrs to report faulty phone line issue; instead I was directed to the customer service at 1608 by the option selected. I was told that I have call them about two days ago and ask for termination of my SingTel Residential Phone Line and SingNet Broadband Services.

I remember correctly that I only requested for termination of my Value Added Services of my SingNet Broadband Account which is Wireless Plus 3000, Anti Spam and Email Virus Scan Services when I call 1610 about two days ago. And I did receive a confirmation email from the SingNet Customer Service in the morning regarding my request.

I was told to call 1609 Sale and Customer Service to confirm the issue with them and was told again by them that I am suppose to call 1608 regarding any Phone Line Technical Issues. I was put on hold for more than 15 minutes while the three departments hold their interdepartmental meeting to discuss about whom fault is it.

So I thought to myself, SingNet Broadband is under my account while SingTel Residential Phone Line is under my mother account. If I am able to request termination of Services under other people account, will that make me a potential terrorist? These definitely have to be a miscommunication issue between their departments or it must be a conspiracy against their Non Value Added Customer.

I did get a call from StarHub Sale Department yesterday to offer me free Residential Phone Line Service and Free Broadband Internet Service for a year if I increase my StarHub Cable Vision subscription by a dollar or more. I had to turn down the offer because I have been very satisfied with my SingNet Broadband so far until now. I was thinking that I should have take up the offer yesterday to prevent the agony I am having today.

After much effort, they finally decided to resume my SingTel Residential Phone Line and SingNet Broadband Internet Service by 1800 hrs in the evening. And I was specifically instructed by 1608 department to call 1609 incase the Services are not resume by 1700 hrs.